Claims:

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Claims

Claims are more than just numbers to us.

As a ‘modern mutual’ we believe the value of protection goes beyond a financial benefit: the emotional and practical support offered through protection is just as important.

By recommending us, your client will be protected by a provider who has their best interests at heart.

In 2021 we:

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Paid out over £119 million

supporting more than 9,000 members and their families*

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96% of individual Protection claims accepted including 98% for Life insurance**

93% of Critical Illness claims and 93% of Income Protection claims*

The most claimed for conditions by product were:

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Income Protection*

  • Musculoskeletal (20%)
  • Fractures (20%)
  • Cancer (17%)
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Critical Illness

  • Cancer (58%)
  • Heart attack (11%)
  • Stroke (8%)
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Life insurance**

  • Cancer (39%)
  • COVID-19 (16%)
  • Heart related (15%)
*Includes Income Protection claims already in payment in 2021 
** Our Life Insurance figures include claims paid for Life Insurance, Terminal illness and Whole of Life products (including  some non-underwritten guaranteed whole of life products). Our whole of life products are no longer available.

Resources for your conversations

To help support the conversations you have with clients, you’ll find useful reports, newsletters and claims stories – illustrating the service you can offer clients.

Behind the scenes: supporting you and your client

As soon as an application is submitted, all the way through to claim, our teams work hard to support you and your client.
Watch our videos to see what we do behind the scenes.

The LV= claims process

Find out what to expect if you need to claim on your LV= protection policy.

Protection claims in 2021

How we supported our customers in 2021.

Claims assessing

Our claims assessors talk about claims success, describing some of the situations they encounter on a daily basis.

Innovate Healthcare

Our rehabilitation partner Innovate Healthcare discuss how they assess your client, and what that means in terms of their policy with us.

Contact Phone

Let's talk

0800 756 5869

9am - 5pm Mon-Fri

TextDirect: first dial 18001. We will record or monitor calls for training and audit purposes.