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In June 2021, we were notified by Kelly’s* family that she had sadly passed away due to endometrial cancer that month. We contacted her doctor for a report and this showed that she had seen her GP the day before applying for cover with us, with concerns of symptoms that had been present for around a year. Her GP referred her and this led to a cancer diagnosis. Sadly, if she had disclosed her symptoms and referral within her application then we wouldn’t have been able to offer her cover. We had to make the difficult decision to decline her claim due to misrepresentation.
*This is a real claim example from 2021. The name has been changed to protect the identity of our customer.
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