Key drivers of vulnerability
The Financial Conduct Authority (FCA) has outlined four key drivers of vulnerability.
The Financial Conduct Authority (FCA) has outlined four key drivers of vulnerability.
A summary of options and support services available, including financial support when they need it most.
Companies like ours, and the financial advisers we work with, need to demonstrate to the FCA that we’re doing the right thing for vulnerable customers.
We’re embedding vulnerable customer considerations into our culture, thinking, practices and processes – ensuring we’re supporting you and your vulnerable clients, meeting their expectations and those of the FCA too.
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TextDirect: first dial 18001. We record and monitor calls for training and auditing.