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href="/guaranteed-income-solutions/fixed-term-investment/guaranteed-income-drawdown" target="_self" class="" title="Guaranteed Income Drawdown" role="menuitem"><span>Guaranteed Income Drawdown</span></a></li></ul></li></ul></div></li></ul></div></li><li class="has-sub"><a href="/personal-protection" target="_self" class="" title="Protection" role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Protection</span><span class="icon-arrow"></span></a><div class="subnav level1"><ul><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Personal Protection</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">Products</h3><ul class="children"><li><a href="/personal-protection" target="_self" class="" title="Personal Protection" role="menuitem"><span>Personal Protection</span></a></li><li><a href="/personal-protection/income-protection" target="_self" class="" title="Income Protection" role="menuitem"><span>Income Protection</span></a></li><li><a href="/personal-protection/life-and-critical-illness" target="_self" class="" title="Life and Critical Illness" role="menuitem"><span>Life and Critical Illness</span></a></li><li><a href="/personal-protection/life-protection" target="_self" class="" title="Life Protection" role="menuitem"><span>Life Protection</span></a></li><li><a href="/personal-protection/personal-sick-pay" target="_self" class="" title="Personal Sick Pay" role="menuitem"><span>Personal Sick Pay</span></a></li><li><a href="/personal-protection/family-income-benefit" target="_self" class="" title="Family Income Benefit" role="menuitem"><span>Family Income Benefit</span></a></li><li><a href="/personal-protection/gift-inter-vivos" target="_self" class="" title="Gift Inter Vivos" role="menuitem"><span>Gift Inter Vivos</span></a></li></ul></li><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="/personal-protection/flexible-protection-plan" target="_self" class="" title="Flexible Protection Plan" role="menuitem"><span>Flexible Protection Plan</span></a></li><li><a href="/personal-protection/income-protection-solutions" target="_self" class="" title="Income Protection Solutions" role="menuitem"><span>Income Protection Solutions</span></a></li><li><a href="https://www.lvadviser.com/service/launchers/adviser/executelauncher?launcher=fpp-quote-multi" target="_blank" class="" title="Quote &amp; apply" role="menuitem"><span>Quote &amp; apply</span></a></li><li><a href="https://www.lvadviser.com/service/launchers/adviser/executelauncher?launcher=protection-progress-hub" target="_blank" class="" title="Protection Progress Hub" role="menuitem"><span>Protection Progress Hub</span></a></li><li><a href="/online-services/fastway/pre-uw-tool" target="_self" class="" title="Pre-underwriting tool" role="menuitem"><span>Pre-underwriting tool</span></a></li><li><a href="/online-services/personal-protection-tools-and-calculators" target="_self" class="" title="Tools &amp; calculators" role="menuitem"><span>Tools &amp; calculators</span></a></li><li><a href="/personal-protection/why-income-protection" target="_self" class="" title="Why Income Protection" role="menuitem"><span>Why Income Protection</span></a></li></ul></li></ul></div></li><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Business Protection</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">Products</h3><ul class="children"><li><a href="/business-protection" target="_self" class="" title="Business Protection" role="menuitem"><span>Business Protection</span></a></li><li><a href="/business-protection/relevant-life-cover" target="_self" class="" title="Relevant Life Cover" role="menuitem"><span>Relevant Life Cover</span></a></li><li><a href="/business-protection/key-person-cover" target="_self" class="" title="Key Person Cover" role="menuitem"><span>Key Person Cover</span></a></li><li><a href="/business-protection/share-and-partnership-protection" target="_self" class="" title="Share &amp; Partnership Protection" role="menuitem"><span>Share &amp; Partnership Protection</span></a></li><li><a href="/business-protection/executive-income-protection" target="_self" class="" title="Executive Income Protection" role="menuitem"><span>Executive Income Protection</span></a></li></ul></li><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="https://www.lvadviser.com/service/launchers/adviser/executelauncher?launcher=fpp-quote-multi" target="_blank" class="" title="Quote &amp; apply" role="menuitem"><span>Quote &amp; apply</span></a></li><li><a href="/online-services/business-protection-tools-and-calculators" target="_self" class="" title="Tools &amp; calculators" role="menuitem"><span>Tools &amp; calculators</span></a></li><li><a href="/business-protection/trusts" target="_self" class="" title="Business Protection &amp; Trusts" role="menuitem"><span>Business Protection &amp; Trusts</span></a></li><li><a href="/business-protection/tax-treatment" target="_self" class="" title="Tax treatment" role="menuitem"><span>Tax treatment</span></a></li><li><a href="/business-protection/business-protection-guide" target="_self" class="" title="Guide to Business Protection" role="menuitem"><span>Guide to Business Protection</span></a></li></ul></li></ul></div></li></ul></div></li><li class="has-sub"><a href="/equity-release" target="_self" class="" title="Equity Release" role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Equity Release</span><span class="icon-arrow"></span></a><div class="subnav level1"><ul><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Products</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">Products</h3><ul class="children"><li><a href="/equity-release" target="_self" class="" title="Equity Release" role="menuitem"><span>Equity Release</span></a></li><li><a href="/equity-release/lifetime-mortgage-lump-sum" target="_self" class="" title="Lifetime Mortgage Lump Sum Plus" role="menuitem"><span>Lifetime Mortgage Lump Sum Plus</span></a></li><li><a href="/equity-release/lifetime-mortgage-drawdown" target="_self" class="" title="Lifetime Mortgage Drawdown Plus" role="menuitem"><span>Lifetime Mortgage Drawdown Plus</span></a></li><li><a href="/equity-release/lifetime-mortgage-lump-sum-lifestyle" target="_self" class="" title="Lifetime Mortgage Lump Sum Lifestyle" role="menuitem"><span>Lifetime Mortgage Lump Sum Lifestyle</span></a></li><li><a href="/equity-release/lifetime-mortgage-drawdown-lifestyle" target="_self" class="" title="Lifetime Mortgage Drawdown Lifestyle" role="menuitem"><span>Lifetime Mortgage Drawdown Lifestyle</span></a></li></ul></li><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="/contact-us/equity-release" target="_self" class="" title="Contact us" role="menuitem"><span>Contact us</span></a></li></ul></li></ul></div></li><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Resources</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">Resources</h3><ul class="children"><li><a href="/online-services/equity-release-portal" target="_self" class="" title="Equity Release Portal" role="menuitem"><span>Equity Release Portal</span></a></li><li><a href="/online-services/equity-release-portal/faqs" target="_self" class="" title="Equity Release Portal FAQs" role="menuitem"><span>Equity Release Portal FAQs</span></a></li><li><a href="/equity-release/adviser-marketing-hub" target="_self" class="" title="Adviser Marketing Hub" role="menuitem"><span>Adviser Marketing Hub</span></a></li><li><a href="/knowledge-centre/video-and-webinar-library/equity-release" target="_self" class="" title="Equity Release videos and webinars" role="menuitem"><span>Equity Release videos and webinars</span></a></li><li><a href="/equity-release/early-repayment-calculator" target="_self" class="" title="Lifetime Mortgage Early Repayment Calculator" role="menuitem"><span>Lifetime Mortgage Early Repayment Calculator</span></a></li><li><a href="/equity-release/lifetime-mortgages-updates" target="_self" class="" title="Lifetime mortgages updates" role="menuitem"><span>Lifetime mortgages updates</span></a></li><li><a href="/equity-release/equity-release-council" target="_self" class="" title="Equity Release Council" role="menuitem"><span>Equity Release Council</span></a></li></ul></li><li><h3 class="section-heading">Supporting your client</h3><ul class="children"><li><a href="/supporting-your-client/care-navigator" target="_self" class="" title="Care navigator" role="menuitem"><span>Care navigator</span></a></li><li><a href="/supporting-your-client/doctors-services" target="_self" class="" title="LV= Doctor Services" role="menuitem"><span>LV= Doctor Services</span></a></li></ul></li></ul></div></li></ul></div></li><li class="has-sub"><a href="/supporting-you" target="_self" class="" title="Support" role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Support</span><span class="icon-arrow"></span></a><div class="subnav level1"><ul><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Knowledge centre</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="/knowledge-centre" target="_self" class="" title="Knowledge centre" role="menuitem"><span>Knowledge centre</span></a></li><li><a href="/knowledge-centre/video-and-webinar-library" target="_self" class="" title="Video and webinar library" role="menuitem"><span>Video and webinar library</span></a></li><li><a href="/knowledge-centre/protection-webinar-calendar" target="_self" class="" title="Protection webinar calendar" role="menuitem"><span>Protection webinar calendar</span></a></li><li><a href="/knowledge-centre/news-hub" target="_self" class="" title="News hub" role="menuitem"><span>News hub</span></a></li><li><a href="/knowledge-centre/article-library" target="_self" class="" title="Article library" role="menuitem"><span>Article library</span></a></li><li><a href="/knowledge-centre/fuel-for-life" target="_self" class="" title="Fuel for Life" role="menuitem"><span>Fuel for Life</span></a></li><li><a href="/knowledge-centre/reaching-resilience" target="_self" class="" title="Reaching Resilience" role="menuitem"><span>Reaching Resilience</span></a></li><li><a href="/knowledge-centre/technical-hub" target="_self" class="" title="Technical Hub" role="menuitem"><span>Technical Hub</span></a></li><li><a href="/pensions/tax-year-end" target="_self" class="" title="Tax year end" role="menuitem"><span>Tax year end</span></a></li></ul></li></ul></div></li><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Claims</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="/supporting-you/claims" target="_self" class="" title="Claims" role="menuitem"><span>Claims</span></a></li><li><a href="/supporting-you/claims/our-claims-approach" target="_self" class="" title="Our approach to claims" role="menuitem"><span>Our approach to claims</span></a></li><li><a href="/supporting-you/claims/real-stories" target="_self" class="" title="Real stories" role="menuitem"><span>Real stories</span><span class="new">New</span></a></li></ul></li></ul></div></li><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Protection underwriting</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="/supporting-you/protection-underwriting" target="_self" class="" title="Protection underwriting" role="menuitem"><span>Protection underwriting</span></a></li><li><a href="/supporting-you/protection-underwriting/misrepresentation" target="_self" class="" title="Underwriting misrepresentation" role="menuitem"><span>Underwriting misrepresentation</span></a></li></ul></li></ul></div></li><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Trusts</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="/supporting-you/trusts" target="_self" class="" title="Trusts" role="menuitem"><span>Trusts</span></a></li><li><a href="/supporting-you/trusts/types-of-trust" target="_self" class="" title="Types of trusts" role="menuitem"><span>Types of trusts</span></a></li><li><a href="/supporting-you/trusts/trs" target="_self" class="" title="Trust Registration Service - FAQs" role="menuitem"><span>Trust Registration Service - FAQs</span></a></li></ul></li></ul></div></li><li class=""><a href="/supporting-you/protection-large-case-team" target="_self" class=" " title="Protection large case team" role="menuitem"><span>Protection large case team</span></a></li><li class=""><a href="/supporting-you/vulnerable-customers" target="_self" class=" " title="Vulnerable customers" role="menuitem"><span>Vulnerable customers</span></a></li><li class=""><a href="/supporting-you/suitability-letter-builder" target="_self" class=" " title="Suitability letter builder" role="menuitem"><span>Suitability letter builder</span></a></li><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Portals and integration</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">Overview</h3><ul class="children"><li><a href="/adviser-portal" target="_self" class="" title="Savings and Retirement Adviser Portal" role="menuitem"><span>Savings and Retirement Adviser Portal</span></a></li><li><a href="/online-services" target="_self" class="" title="Online services" role="menuitem"><span>Online services</span></a></li><li><a href="/online-services/portals" target="_self" class="" title="Third party portals" role="menuitem"><span>Third party portals</span></a></li><li><a href="/online-services/integration" target="_self" class="" title="Back office integration" role="menuitem"><span>Back office integration</span><span class="new">New</span></a></li></ul></li></ul></div></li><li class=""><a href="/supporting-you/setting-up-an-agency" target="_self" class=" " title="Setting up an Agency" role="menuitem"><span>Setting up an Agency</span></a></li><li class=""><a href="/supporting-you/lv-news" target="_self" class=" " title="Our future plans" role="menuitem"><span>LV= news</span></a></li><li class=""><a class="has-sub " role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Consumer Duty</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="/supporting-you/consumer-duty-hub" target="_self" class="" title="Consumer Duty" role="menuitem"><span>Consumer Duty</span></a></li><li><a href="/supporting-you/consumer-duty-hub/protection" target="_self" class="" title="Protection" role="menuitem"><span>Protection</span></a></li><li><a href="/supporting-you/consumer-duty-hub/savings-and-retirement" target="_self" class="" title="Savings and Retirement" role="menuitem"><span>Savings and Retirement</span></a></li><li><a href="/supporting-you/consumer-duty-hub/equity-release" target="_self" class="" title="Equity Release" role="menuitem"><span>Equity Release</span></a></li></ul></li></ul></div></li><li class=""><a href="/supporting-your-client/why-lv" target="_self" class="has-sub " title="Why LV=" role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Why LV=</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="/supporting-your-client/why-lv" target="_self" class="" title="Why LV=" role="menuitem"><span>Why LV=</span></a></li><li><a href="/supporting-your-client/why-lv/mutual-bonus" target="_self" class="" title="Mutual bonus" role="menuitem"><span>Mutual bonus</span></a></li><li><a href="/supporting-your-client/why-lv/lv-difference" target="_self" class="" title="Exit bonus" role="menuitem"><span>One-off bonus</span></a></li><li><a href="/supporting-your-client/why-lv/our-awards" target="_self" class="" title="Our awards" role="menuitem"><span>Our awards</span></a></li></ul></li></ul></div></li><li class=""><a href="/supporting-your-client/member-benefits" target="_self" class="has-sub " title="Member benefits" role="menuitem" aria-expanded="false" aria-haspopup="true"><span>Member benefits</span><span class="icon-arrow"></span></a><div class="subnav level2"><ul><li><h3 class="section-heading">More</h3><ul class="children"><li><a href="/supporting-your-client/member-benefits" target="_self" class="" title="Member benefits" role="menuitem"><span>Member benefits</span></a></li><li><a href="/supporting-your-client/member-benefits/legal-advice" target="_self" class="" title="Legal Advice Line" role="menuitem"><span>Legal Advice Line</span></a></li><li><a href="/supporting-your-client/doctors-services" target="_self" class="" title="LV= Doctor Services" role="menuitem"><span>LV= Doctor Services</span></a></li><li><a href="/supporting-your-client/care-navigator" target="_self" class="" title="Care navigator" role="menuitem"><span>Care navigator</span></a></li></ul></li></ul></div></li></ul></div></li><li class="doc-library"><a href="/document-library" 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        <div id="dc9e60d4-cfc1-4139-9d08-890c718aa713"><div id="0f8e179a-36ab-4c12-a371-5999513e49d9" class="intro-Text-container "><div class="main-container-fullbleed"><div class="grid  image-left"><div class="order1 grid-flex"><h2 class="title left">Real stories for your conversations</h2></div><div class="grid content-body order3"><span class="rte description left"><p>Real stories are a powerful way to demonstrate the difference protection can make following a life-changing event. They play an important role in supporting conversations with your clients by showing that protection pays.&nbsp;</p></span></div></div></div></div></div>
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<script>LVSiteConfigs.components.data.push({"name":"videoInline","reactName":"Athena.videoInline","id":"4d9b7c5e-b785-4eac-a2af-8f1d833c1333","type":"dynamic","props":{"Id":{"Guid":"73ee4225-f242-4a5f-bab6-91047b969d82"},"videoAlignment":"half-width","mediaAlignment":"left","video":{"id":"https://vimeo.com/1004437262/af83bbf438","type":"vimeo","transcriptLabel":"Open video transcript","transcriptHeading":{"label":"Transcript - Jennie&#39;s story","type":"h3"},"transcriptContent":"<p><span>00:00:02 Speaker 1&nbsp;</span></p>\n<p><span>My name's Jennie Gow. I'm an F1 presenter and pitlane reporter for the BBC. I love motorsports and get to travel the world with the F1 circus, which is what they call it, but I'm also a wife and a mum to a little girl and I love my life. I'm very lucky.&nbsp;</span></p>\n<p><span>00:00:21 Speaker 1&nbsp;</span></p>\n<p><span>My life changed drastically on the 29th of December 2022, a date that I will now always remember. I picked up a really heavy cold just before Christmas. I spoke to the doctors. They said it was nothing to really worry about. When I coughed, kind of, one last time, and that cough ruptured or dissected the carotid artery, which is one of the four arteries that go up from your neck into your brain.&nbsp;And obviously I didn&rsquo;t realise that, but yeah, that cough was the final straw, I suppose.&nbsp;That&rsquo;s when I collapsed in the bathroom and obviously my husband found me and that&rsquo;s when the whole stroke kicked in.</span></p>\n<p><span>00:00:58 Speaker 1&nbsp;</span></p>\n<p><span>I don't really remember too much.&nbsp;It's like a shutter opening and closing of my memories. I don't remember the trip into the hospital at all, apart from my daughter was there and she held my hand and that was the last time.&nbsp;</span></p>\n<p><span>00:01:32 Speaker 1&nbsp;</span></p>\n<p><span>Yeah, that was the last time my hand actually was working, cause the right-side paralysis set in at that point.&nbsp;</span></p>\n<p><span>00:01:42 Speaker 1&nbsp;</span></p>\n<p><span>I remember my husband coming in. That was surreal, and then my daughter came in as well and by that point, I couldn't reach out to them or touch them and I couldn't speak to them, still didn't really know what was going on. I wasn't really that aware of my surroundings and why I was there even. So at that point in time, I think my husband was going through a whole world of emotions. He was in a relatives room,&nbsp;being briefed about what had happened.</span></p>\n<p><span>00:02:22 Speaker 1&nbsp;</span></p>\n<p><span>And they did confirm to him that I'd had a stroke and that it could be certainly life altering, but also potentially fatal. Even though they removed the clot, it's not quite as simple as that. The brain doesn't just heal, the damage that is done is there forever.&nbsp;</span></p>\n<p><span>00:02:45 Speaker 1&nbsp;</span></p>\n<p><span>I remember waking up and obviously I was in this operating theatre. I had no idea where I was or what had happened. My husband was by my side, so that was reassuring, but I still couldn't speak to him, I still couldn&rsquo;t really gesture to him. I just had no words and that was really hard.&nbsp;</span></p>\n<p><span>00:03:00 Speaker 1&nbsp;</span></p>\n<p><span>And for me as a broadcaster, not being able to speak was so alien. So, all I could concentrate on with that was trying to fix myself, I suppose, to try and get myself back to speaking.&nbsp;</span></p>\n<p><span>00:03:17 Speaker 1&nbsp;</span></p>\n<p><span>The care that I received was amazing. Honestly, the nurses, the therapists and the doctors were all amazing. I was so lucky. The nurse in particular, that I remember. She said you need to try and find your voice again. So get angry and just in your head try and shout it out.&nbsp;</span></p>\n<p><span>00:03:37 Speaker 1&nbsp;</span></p>\n<p><span>Get angry and just say Ah, and somehow I did and.&nbsp;Yeah, she was so kind.&nbsp;And I would not be beaten.&nbsp;</span></p>\n<p><span>00:03:56 Speaker 2&nbsp;</span></p>\n<p><span>It's really hard looking back at that cause you know that that moment might have been a defining moment in your life.&nbsp;But thank goodness she was there and she drove me and made me speak again.&nbsp;</span></p>\n<p><span>00:04:13 Speaker 1&nbsp;</span></p>\n<p><span>So I have this amazing financial adviser called Ian who runs a little company called Druthers, and he advised us in, I think August of 2022 that it would be wise to take some sort of protection for my income just in case the worst happened. </span></p>\n<p><span>00:04:40 Speaker 1&nbsp;</span></p>\n<p><span>And at that point you think, but do I need it? I'm perfectly fit and well, but took out a policy with LV= just to protect my income going forward and that was quite an astute move, it turns out. No one had a glass ball. We didn't know what was about to happen, but when we were in hospital, just knowing that we had that protection and that LV=, as soon as we phoned them and they kicked in and together with Ian and LV=, they all behind the scenes for us as a family, they were able to proceed and cover us going forward, which was.. I mean, it was a life changer for us because I couldn't speak, let alone work and we didn't know if I'd ever get back to broadcasting.&nbsp;</span></p>\n<p><span>00:05:42 Speaker 1&nbsp;</span></p>\n<p><span>So to have that just peace of mind that actually would be okay, that was such a great help at that time. Throughout all of this process, if they hadn't have been there to support me, I don't know quite where would have been. It would have been a very different&nbsp;situation.</span></p>\n<p><span>00:06:01 Speaker 1&nbsp;</span></p>\n<p><span>When Ian contacted LV=. I don't think there were any questions of or are we going to pay? Are we not? Are you actually protected or not? It was just automatic that this has happened.&nbsp;Fill out these forms. You need to react to this, and we will have your back, and as a company it was quite impressive to be honest. </span></p>\n<p><span>So not only did LV= support me in the financial side of things, but I explained to them that I was desperate to get back to work and they suggested that actually, they could support me with some more therapy. LV= have been great in helping me get back to work, or at least trying to get back to work. </span></p>\n<p><span>00:06:50 Speaker 1&nbsp;</span></p>\n<p><span>I have a case handler called Alison Hewitt. I've never met her, obviously, but we've spoken a lot on email. I feel sorry for her because the case file must be massive because I'm messaging her all the time saying &lsquo;oh I've got some work, I'm working this week!&rsquo; so yeah she's been great. She feels like she's part of my extended bubble of therapists really. Because I messaged her so many times and we speak on the phone every now and then and it's a really nice relationship, and I wouldn't have expected that from an insurance company.</span></p>\n<p><span>00:07:18 Speaker 1&nbsp;</span></p>\n<p><span>And I trust LV= and I trust Alison that they want me to get back to work.&nbsp;And if I can, that's great. If I can't, that's another conversation and it will for me feel like I've failed if I can't get back to &lsquo;my old me&rsquo;.&nbsp;</span></p>\n<p><span>00:07:36 Speaker 1&nbsp;</span></p>\n<p><span>But knowing that Alison is there and if I have a setback that LV= and she will understand that, and still be there to support me - it's very powerful that connection.</span></p>\n<p><span>I remember just at the end of the phone call, starting to cry, I cry a lot, but it was just such a relief that I found this policy and unbeknown to me at the time, signed up to a company that would really support me.&nbsp;</span></p>\n<p><span>00:08:11 Speaker 1 </span></p>\n<p><span>I think that meeting with Ian and Druthers really helped our decision-making. I don&rsquo;t think if it had been left to me, I would ever gone &ndash; you know what I need today? I need some income protection. I wouldn&rsquo;t have had that thought. But actually having that protection and the level of protection I did, has been life changing.</span></p>\n<p><span>00:08:38 Speaker 1&nbsp;</span></p>\n<p><span>And if you can, I'd definitely recommend this insurance and protection because it's just for those times when you think you're floating at the top of the cloud and everything's going great and all of a sudden, you've dropped through the cloud and you've got nothing. You're falling, and this is just a parachute to keep you off the ground, and it is.. it's a lifesaver.&nbsp;</span></p>","poster":{"html":"/-/life/media/athena/images/video-posters/video-frame-placeholder-564x348.jpg?cx=0&amp;cy=0&amp;cw=1536&amp;ch=772&amp;hash=0EFF2C50618BABFF1EDEBCBC61475C41","editButton":null,"alt":"LV= logo with dark blue background","renditions":{"0":{"1x":"/-/life/media/athena/images/video-posters/video-frame-placeholder-564x348.jpg?cx=0&amp;cy=0&amp;cw=768&amp;ch=386&amp;hash=9EB02488DA66F475E40C21A9BF7F074B","2x":"/-/life/media/athena/images/video-posters/video-frame-placeholder-564x348.jpg?cx=0&amp;cy=0&amp;cw=1536&amp;ch=772&amp;hash=0EFF2C50618BABFF1EDEBCBC61475C41"},"769":{"1x":"/-/life/media/athena/images/video-posters/video-frame-placeholder-564x348.jpg?cx=0&amp;cy=0&amp;cw=564&amp;ch=348&amp;hash=065334BF6C8AF87C7B81A7989BE09159","2x":"/-/life/media/athena/images/video-posters/video-frame-placeholder-564x348.jpg?cx=0&amp;cy=0&amp;cw=1128&amp;ch=696&amp;hash=EE428BBFFD3FEC5F79460AFA582965A1"}},"dynamicrenditions":null},"posterVimeo":null},"titleHeading":{"label":"Watch Jennie&#39;s story","type":"h2"},"description":"<p>Jennie Gow is a Formula 1 broadcaster and pitlane reporter. In December 2022, she suffered an unexpected and life-changing stroke. She shares her story below and how Income Protection supported her, and her family, at a difficult time.</p>\n<p><strong>This video won't play unless you have given consent for targeting cookies.</strong></p>\n<div>&nbsp;</div>","isEditMode":false,"html":null}});</script>
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    <div class="react-component featuredetails" data-name="featureDetails" data-id="b144ba45-2ab5-47a7-ba02-db537118b1c6">
        <div id="b144ba45-2ab5-47a7-ba02-db537118b1c6"><link rel="preload" as="image" href="/-/life/media/athena/flourishes/large/book-and-computer.svg"/><div id="159ec9f3-d43a-466c-8c15-580e031c5a1d" class="intro-Text-container background-primary1"><div class="main-container-fullbleed"><div class="grid intro-image image-right"><div class="img-align order2"><div><img src="/-/life/media/athena/flourishes/large/book-and-computer.svg" alt="Book and computer"/></div></div><div class="order1 grid-flex"><h2 class="title left">Read Jennie&#39;s story</h2></div><div class="grid content-body order3"><span class="rte description left"><p>View Jennie's story as a client-friendly handout.</p>
<p><a rel="noopener noreferrer" href="https://www.lvadviser.com/service/documentlibrary/get/E11806F0-F711-423C-A831-A52597CE9032/jennies-story" target="_blank" title="Download Jennie's story">Download Jennie's story</a></p></span></div></div></div></div></div>
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    <div class="react-component featuredetails" data-name="featureDetails" data-id="5e4396e3-2b6c-40ef-b61e-29bf4ed8ed3f">
        <div id="5e4396e3-2b6c-40ef-b61e-29bf4ed8ed3f"><link rel="preload" as="image" href="/-/life/media/athena/images/supporting-you/stories-from-the-heart-2.png"/><div id="2afc56e6-9716-4b06-b6f8-cd464c5f67c2" class="intro-Text-container "><div class="main-container-fullbleed"><div class="grid intro-image image-left"><div class="img-align order2"><div><img src="/-/life/media/athena/images/supporting-you/stories-from-the-heart-2.png" alt=""/></div></div><div class="order1 grid-flex"><h2 class="title left">Stories from the heart</h2></div><div class="grid content-body order3"><span class="rte description left"><p>Show your clients the importance of protection by using real stories within your conversations. These client-friendly 1-page documents contain real life examples of how protection has made a huge difference to people going through a difficult time.&nbsp;&nbsp;</p>
<ul>
    <li class="list-pipe"><a rel="noopener noreferrer" href="https://www.lvadviser.com/service/documentlibrary/get/5F5817C1-AAA8-4340-973C-5701194DB26E/income-protection-stories" target="_blank" title="Income Protection stories">Income Protection stories</a></li>
    <li class="list-pipe"><a rel="noopener noreferrer" href="https://www.lvadviser.com/service/documentlibrary/get/DB3DC01D-2E0F-4C70-8083-58A54E9B6700/critical-illness-stories" target="_blank" title="Critical Illness stories">Critical Illness stories</a></li>
    <li class="list-pipe"><a rel="noopener noreferrer" href="https://www.lvadviser.com/service/documentlibrary/get/09652CBF-79D7-421B-A094-6EFEBFF807F6/life-protection-stories" target="_blank" title="Life Protection stories">Life Protection stories</a><br />
    <div>&nbsp;</div>
    </li>
</ul></span></div></div></div></div></div>
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        <div id="2826661e-2e90-42a6-a67d-32fbe1bba05c"><link rel="preload" as="image" href="/-/life/media/athena/flourishes/large/stethoscope.svg"/><div id="1781299991818" class="callout-content-holder"><div class="callout-container dark fullbleed"><div class="inner-container left "><div class="image-block"><img src="/-/life/media/athena/flourishes/large/stethoscope.svg" class="callout-image" alt=""/></div><div class="content-block"><h2 class="title content-title">20 ways to claim with LV=</h2><a href="tel:" target="_self" class="title contact-link textlink" title=""></a><span class="rte content-body">Beyond just the main financial claim, protection can also provide further peace of mind&nbsp; with emotional and practical support services included.</span></div><div class="cta-block"><a href="https://www.lvadviser.com/service/documentlibrary/get/1DBE70D2152F4F2B830B5E7DC386CD13/20-ways-to-claim-with-lv-menu" target="_blank" class=" cta secondary" title="">20 ways to claim with LV=</a></div></div></div></div></div>
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        <div id="5c8e5b9c-abbd-4f62-9151-6cea51839268"><link rel="preload" as="image" href="/-/life/media/athena/flourishes/large/question-mark-and-document.svg"/><div id="2dfd43ab-4920-4408-95ad-e6c7603da324" class="intro-Text-container "><div class="main-container-fullbleed"><div class="grid intro-image image-right"><div class="img-align order2"><div><img src="/-/life/media/athena/flourishes/large/question-mark-and-document.svg" alt="Question mark and document"/></div></div><div class="order1 grid-flex"><h2 class="title left">Why use real stories?</h2></div><div class="grid content-body order3"><span class="rte description left"><ul>
    <li class="list-pipe">Overcome client objections by showing that protection pays.</li>
    <li class="list-pipe">Reinforce your recommendations by highlighting the impact protection has had on individuals and families.</li>
    <li class="list-pipe">Demonstrate to your clients how protection works in practice.</li>
    <li class="list-pipe">Engage with your existing clients to remind them why they took their cover out. </li>
</ul>
<p><a href="/knowledge-centre/article-library/using-claims-to-empower-clients-decisions" title="Using claims to empower clients' decisions">Find out how to use claims to support your recommendations</a></p></span></div></div></div></div></div>
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    <div class="react-component productcard" data-name="productCard" data-id="e4d632bd-aade-48fc-85b4-c3c1f0cb7069">
        <div id="e4d632bd-aade-48fc-85b4-c3c1f0cb7069"><div id="5e513b78-95e2-42c8-98eb-c0f8d3818357" class="product-card small"><div class="display-flex"><div tabindex="0" class="card noborder flex-block no-flex"><div class="image-container"><picture><source srcSet="/-/life/media/athena/images/supporting-you/income-protection-young-couple-in-kitchen-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=367&amp;amp;ch=216&amp;amp;hash=3550E5D252646D95D39F6474903E932A 1x,/-/life/media/athena/images/supporting-you/income-protection-young-couple-in-kitchen-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=734&amp;amp;ch=432&amp;amp;hash=2157F909D3154F41CD97AC8E2EAFC915 2x" media="(min-width: 769px)"/><source srcSet="/-/life/media/athena/images/supporting-you/income-protection-young-couple-in-kitchen-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=768&amp;amp;ch=441&amp;amp;hash=DDFA3E0AA7CC88826665CBF828DF07F4 1x,/-/life/media/athena/images/supporting-you/income-protection-young-couple-in-kitchen-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=1536&amp;amp;ch=882&amp;amp;hash=F026DF70D176E62941C4C5927AC7DBA5 2x" media="(min-width: 0px)"/><img src="/-/life/media/athena/images/supporting-you/income-protection-young-couple-in-kitchen-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=1536&amp;amp;ch=882&amp;amp;hash=F026DF70D176E62941C4C5927AC7DBA5" class="fullimg img-border" alt="Young couple in a kitchen"/></picture><div class="mask  horizontal "><svg version="1.1" x="0px" y="0px" viewBox="0 0 2411 72" width="2411" height="72" preserveAspectRatio="xMinYMax"><path class="mask-path" d="M 0 72 L 2411 72 L 2411 -0.324219 C 2021.722656 47.890625 1619.890625 72 1205.5 72 C 791.109375 72 389.277344 47.890625 0 -0.324219 Z M 0 72"></path></svg></div></div><div class="content"><h2 class="title card-title">LV= Income Protection</h2><span class="rte description"><p>Our award-winning Income Protection comes with built-in features and value-added services to support your clients before, during and after claim.&nbsp;</p></span><div class="cta-holder"><a href="/personal-protection/income-protection" target="_self" class=" cta primary" title="" role="button">More about LV= Income Protection</a></div></div></div><div tabindex="0" class="card noborder flex-block no-flex"><div class="image-container"><picture><source srcSet="/-/life/media/athena/images/supporting-you/doctor-services-ipad-mother-thermometer-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=367&amp;amp;ch=216&amp;amp;hash=015FE6543050A7956DD3E13B0FA8C7E8 1x,/-/life/media/athena/images/supporting-you/doctor-services-ipad-mother-thermometer-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=734&amp;amp;ch=432&amp;amp;hash=A60714A8A59C8D70A19CF585617ECDB6 2x" media="(min-width: 769px)"/><source srcSet="/-/life/media/athena/images/supporting-you/doctor-services-ipad-mother-thermometer-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=768&amp;amp;ch=441&amp;amp;hash=E8241874C963D0DB4A4046F522478C22 1x,/-/life/media/athena/images/supporting-you/doctor-services-ipad-mother-thermometer-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=1536&amp;amp;ch=882&amp;amp;hash=BD09E1F00ABF9070053500CA880887D8 2x" media="(min-width: 0px)"/><img src="/-/life/media/athena/images/supporting-you/doctor-services-ipad-mother-thermometer-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=1536&amp;amp;ch=882&amp;amp;hash=BD09E1F00ABF9070053500CA880887D8" class="fullimg img-border" alt="Mother and child looking at a thermometre on the couch"/></picture><div class="mask  horizontal "><svg version="1.1" x="0px" y="0px" viewBox="0 0 2411 72" width="2411" height="72" preserveAspectRatio="xMinYMax"><path class="mask-path" d="M 0 72 L 2411 72 L 2411 -0.324219 C 2021.722656 47.890625 1619.890625 72 1205.5 72 C 791.109375 72 389.277344 47.890625 0 -0.324219 Z M 0 72"></path></svg></div></div><div class="content"><h2 class="title card-title">Emotional and practical support</h2><span class="rte description">We&rsquo;re here for your clients from day one. With emotional and practical support offered through LV= Doctor Service and our Member Benefits.</span><div class="cta-holder"><a href="/supporting-your-client/member-benefits" target="_self" class=" cta primary" title="" role="button">More about member benefits</a></div></div></div><div tabindex="0" class="card noborder flex-block no-flex"><div class="image-container"><picture><source srcSet="/-/life/media/athena/images/supporting-you/claims-report-cover-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=367&amp;amp;ch=216&amp;amp;hash=1C76594ECE08433D948366383691E739 1x,/-/life/media/athena/images/supporting-you/claims-report-cover-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=734&amp;amp;ch=432&amp;amp;hash=7BDC30E48039725313604CD3E88B04AB 2x" media="(min-width: 769px)"/><source srcSet="/-/life/media/athena/images/supporting-you/claims-report-cover-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=768&amp;amp;ch=441&amp;amp;hash=313641EA95FE7A816C086BE22030E0F6 1x,/-/life/media/athena/images/supporting-you/claims-report-cover-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=1536&amp;amp;ch=882&amp;amp;hash=F8D709E83C329902511C1C2268EA0BDC 2x" media="(min-width: 0px)"/><img src="/-/life/media/athena/images/supporting-you/claims-report-cover-768x441.png?cx=0&amp;amp;cy=0&amp;amp;cw=1536&amp;amp;ch=882&amp;amp;hash=F8D709E83C329902511C1C2268EA0BDC" class="fullimg img-border" alt="Mother and child playing in a teepee"/></picture><div class="mask  horizontal "><svg version="1.1" x="0px" y="0px" viewBox="0 0 2411 72" width="2411" height="72" preserveAspectRatio="xMinYMax"><path class="mask-path" d="M 0 72 L 2411 72 L 2411 -0.324219 C 2021.722656 47.890625 1619.890625 72 1205.5 72 C 791.109375 72 389.277344 47.890625 0 -0.324219 Z M 0 72"></path></svg></div></div><div class="content"><h2 class="title card-title">Read our claims report</h2><span class="rte description"><p>Find out about our claims performance and read more real customer stories.&nbsp;</p></span><div class="cta-holder"><a href="https://www.lvadviser.com/service/documentlibrary/get/8c0129414bd145b7aa25b17ae2f6926e/claims-brochure-performance" target="_blank" class=" cta primary" title="" role="button">Read our claims report</a></div></div></div></div></div></div>
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