- Supporting You
- Supporting Your Client
- Document Library
To help you make sure that our Savings and Retirement products meet the needs of your clients, we’ve outlined the relevant information in our product profiles. These set out our products’ distribution strategy, main features, limits, suitability, risks, options and costs.
Links to each of our product profiles are below, as well to our adviser guides which provide additional information about our products.
All consumers should receive fair value. This means there should be a reasonable relationship between the price paid for a product or service and the overall benefit a consumer receives from it.
It’s important that your clients understand our products and services so that they can make an informed decision in how they plan to meet their financial goals.
We’re committed to supporting your clients’ needs throughout their relationship with us and to making sure they're supported as they pursue their financial objectives.
Helping you support your client
Supporting vulnerable customers – Ways to help you identify vulnerabilities and other client needs, plus ways you can better engage with your client.
Options and support for our members – This document provides a summary of options and support services available for existing LV= policyholders.
Data Protection – Information about how we use personal information.
Information to help your client on LV.com
Membership matters – What’s right for our members sits at the heart of everything we do.
Contacting us – If your customers need to get in touch, we’re here to help.
Marketing preferences – How our customers can let us know about their marketing preferences.
Accessibility – We aim to make sure hat we’re as accessible as possible.
Online security – What we do to keep our customers’ personal and financial details safe and some tips on staying safe online.
Our dedicated numbers will put you in touch with the right team. Whether you need to speak to someone about our products and services, your client needs to make a change, claim or discuss their policy, we have a specialist team to help.