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Products and services
To help you make sure that our Savings and Retirement products meet the needs of your clients, we’ve outlined the relevant information in our product information guides. These set out our target market, our distribution strategy, main features, limits, suitability and fair value.
Links to each of our product information guides are below, as well to our product profile which provide additional information about our products.
Product profiles
- Fixed Term Investment (Protected Retirement Plan)
- LV= Fixed Term Annuity (Protected Retirement Plan)
- LV= SIPP
- Monthly Cash Policy
- Smoothed Managed Funds Pension
- LV= Smoothed Managed Funds Bond
- LV= Individual Savings Account
Adviser guides
Product information
- LV= Fixed Term Investment (Protected Retirement Plan)
- LV= Fixed Term Annuity (Protected Retirement Plan)
- LV= SIPP
- Monthly Cash Policy
- Smoothed Managed Fund Pension
- Smoothed Managed Fund Pension (Platform)
- Smoothed Managed Bond
- Smoothed Managed Fund ISA
- Smoothed Managed Fund ISA (Platform)
- Smoothed Managed Fund TIP
Product Oversight and Governance Policy
Assessing ‘fair value’ is an integral part of our Product Oversight and Governance Policy; it forms part of new product development and enhancements, as well as the on-going product management and review processes.Due diligence
This document covers information about LV=, our regulation and governance, sales and administration and Annual Report.Price and value
All consumers should receive fair value. This means there should be a reasonable relationship between the price paid for a product or service and the overall benefit a consumer receives from it.
Documents
These documents help demonstrate that our products and services represent fair value for your clients.Consumer understanding
It’s important that your clients understand our products and services so that they can make an informed decision in how they plan to meet their financial goals.
Documents
These documents aim to help you support your clients make informed decisions about our products.Investment Pathways options
Investment Pathways aims to support customers entering drawdown who haven't received a personal recommendation on how to invest their funds at the point of decumulation, although we believe they can also be used as part of your advice process.Performance of our with-profits funds
Here you’ll find our investment reports, for the funds of our with-profit products to help your clients understand how their funds are performing.Consumer support
We’re committed to supporting your clients’ needs throughout their relationship with us and to making sure they're supported as they pursue their financial objectives.
Helping you support your client
Supporting vulnerable customers – Ways to help you identify vulnerabilities and other client needs, plus ways you can better engage with your client.
Options and support for our members – This document provides a summary of options and support services available for existing LV= policyholders.
Data Protection – Information about how we use personal information.
Member benefits
Being a member entitles your client to a host of member benefits. They’ve been designed for moment in life when they might just need a little bit of extra support, or simply some comfort and reassurance.Mutual bonus
As a mutual we’re run for the benefit of our members. Our aim is for eligible members to share in the success of our business – we do this through the LV= mutual bonus.Information to help your client on LV.com
Membership matters – What’s right for our members sits at the heart of everything we do.
Contacting us – If your customers need to get in touch, we’re here to help.
Marketing preferences – How our customers can let us know about their marketing preferences.
Accessibility – We aim to make sure hat we’re as accessible as possible.
Online security – What we do to keep our customers’ personal and financial details safe and some tips on staying safe online.
