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  • Equity Release contact us

    • Equity Release adviser support

    For support with our current and closed book products, along with Agency queries, please get in touch with our specialist teams using the details below.

    Speak to our specialist teams

    Speak to our account managers

    Contact our high value lending specialists

    Register with us

    Speak to our specialist teams

    Call us on

    0800 028 8974

    For TextDirect: first dial 18001
    Lines are open 9:00am – 5:00pm, Monday – Friday

    Agency/Portal registration support

    Please select option 0
    Contact the Agency team for new agency setup, Portal access and password support.
    [email protected]

    Sales enquiries

    Please select option 1
    For product queries, help with KFIs, or to speak with one of our account managers, contact the sales team.
    [email protected]

    New business enquiries

    Please select option 2
    Our New Business team can help with submitted applications and case updates.
    [email protected]

    Post-completion case enquiries

    Please select option 3
    Contact our servicing team for help with completed applications, additional borrowing or further withdrawals.
    [email protected]

     

    We may record and monitor calls for training and auditing.
    You can also write to us at: Savings and Retirement Team, PO Box 11075, 51 Saffron Road, Wigston, LE18 9JG

    Our Equity Release account managers

    Our Account Managers are experts in the Equity Release market. They’re on hand if you need more information, or want to discuss a particular case.

    Call us on

    0800 028 8974

    Please select option 1

    For TextDirect: first dial 18001
    Lines are open 9:00am – 5:00pm, Monday – Friday

    Chris Smyth

    Dan Kirman

    Josie Gordon-Burns

    Ruth Caprietta

    Lewis Manning

    Jessica Kent

    Adrian Berry

    Georgina Oxton

    text and call support , customer care line

    Get in touch with our high value lending specialists

    Our dedicated high value lending specialists have a wealth of knowledge and experience handling high value cases, and are on hand to support you and your clients.

    For more information on how we can help you with your high value lending case, email us at [email protected].

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    If you’re not yet registered with us, you’ll need to do this before accessing our Equity Release products. Follow the link below to get started.
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    Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237. County Gates, Bournemouth, BH1 2NF, UK