Being a member entitles your client to a host of member benefits*. They’ve been designed for moments in life when they might just need a little bit of extra support, or simply some comfort and reassurance. There are other benefits associated with your clients policy.
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Member benefits for your client, their family and their life
Care Navigator
Available to all members and Equity Release customers, your client can access specialist support to help navigate the complex UK elderly care system. Your client will be supported by experienced nurses, and given advice about the most suitable care options.
Member discounts
Available to all members, your client can insure the things they love for less with a range of discounts on many general insurance products - including pet, car, home and travel insurance. These products are provided by LV= General Insurance Group, a subsidiary company of Allianz Holdings plc.
Care Navigator
Available to all members and Equity Release customers, your client can access specialist support to help navigate the complex UK elderly care system. Your client will be supported by experienced nurses, and given advice about the most suitable care options.
Member Support Fund
Available to all members, your client can apply for practical support or financial assistance from LV= once they've been a member for a continuous 12 months. Since 2001, we’ve helped hundreds of members with financial support when they’ve fallen on hard times.
Members right to vote
Once your client has been a member for a continuous 12 months, they’ll be invited to vote in our meetings – helping them shape the future of our business.Member Support Fund
Available to all members, your client can apply for practical support or financial assistance from LV= once they've been a member for a continuous 12 months. Since 2001, we’ve helped hundreds of members with financial support when they’ve fallen on hard times.
Legal Advice Line
Available to your clients with a protection product only, and their family members, they can benefit from legal support through a team of legal advisers.
LV= Doctor Services
Available to all new members and customers, your client could access quality medical services through LV= Doctor Services. From remote GP 24/7 access and a second opinion service, right through to support for mental health, it’s a convenient and confidential option.
Please note that LV= Doctor Services is available to all new members and Equity Release customers.
Legal Advice Line
Available to your clients with a protection product only, and their family members, they can benefit from legal support through a team of legal advisers.
Giving back to your clients with a mutual bonus
We're committed to serving our members and creating long-term value for them. When we succeed, our members benefit directly and our aim is for eligible members to share in this success**. We do this through a mutual bonus.
The ways we’ve supported our members with the Member Support Fund
Our Member Support Fund can be the helping hand your client needs during tough times. Here are the ways we’ve helped our members when they needed it most, in their own words.
“Thank you so much for all your help and support..."
“This is brilliant and so helpful..."
“Wow, thank you so much for this support..."
“Thank you and the team for the support offered..."
Speak to your account manager
Meet your account manager9am – 5.30pm, Monday – Friday
TextDirect: first dial 18001. We may record and monitor calls for training and auditing.
* LV= Doctor Services is a confidential service powered by Square Health and medical data will not be shared with LV=. LV= Doctor Services, the Legal Advice Line and Care Navigator are provided by third party companies. These services are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. All member benefits and additional support services are non-contractual and can be changed or removed at any time.
**Our mutual bonus isn’t guaranteed, and the amount can vary. Each year, the LV= Board decides if a mutual bonus can be awarded. The decision is guided by the Board's overriding responsibility to balance the need to deliver for our members both today and in the future, against LV’s investment needs and projected financial strength. Any past mutual bonuses could be reduced or removed, though could be reinstated at a later date.