The customer feedback loop: Learn about LV’s post-sale suitability process
Watch this video, hosted by AIR, to learn about our post-sale suitability process, and how we use the insights to shape our customer experience.
Chris Smyth, Equity Release Partnership Development Manager, chairs the session with experts Gill Morrissy, Insight Analyst, and Elaine Roethenbaugh, Equity Release Customer Services Manager. They are joined Patrick Oldham, Head of Equity Release Proposition, for the Q&A part of the session.