Online Services:


The customer feedback loop: Learn about LV’s post-sale suitability process

Watch this video, hosted by AIR, to learn about our post-sale suitability process, and how we use the insights to shape our customer experience.

Chris Smyth, Equity Release Partnership Development Manager, chairs the session with experts Gill Morrissy, Insight Analyst, and Elaine Roethenbaugh, Equity Release Customer Services Manager. They are joined Patrick Oldham, Head of Equity Release Proposition, for the Q&A part of the session.

Introducing the new Lifestyle product range

In this video LV= Equity Release experts, Georgina Oxton (Divisional Manager) and Chris Smyth (Partnership Development Manager) discuss the new Lifestyle range, its key features and the potential benefits to your clients. 

They're also joined by Pat Oldham (Head of Equity Release Proposition) and John Hayward (Equity Release Underwriting & Property Risk Manager) to answer questions about our exciting new proposition.