Online Services:
Quote & Apply
Servicing
Our approach to underwriting
We understand that a simplified underwriting journey is important to you. We’ve ensured you can make full and accurate disclosures easily, giving the confidence that a claim will be paid.
Quote and apply, online
Fastway helps you protect clients quicker. It’s our online quote and apply system for our protection products: Life Insurance, Life and Critical Illness Cover, Income Protection, Personal Sick Pay, Family Income Benefit and Business Protection.
Fastway delivers a fast and flexible application journey – put your clients on risk quicker, and get an immediate underwriting decision for:
- Over 77% of Life Insurance and Life and Critical Illness clients.
- Over 69% of Income Protection and Personal Sick Pay clients.
If terms can’t be offered on Fastway, our underwriters will review the case within 24 hours. We’ll then update you on the next steps.
If we need a doctor’s report, we can request that immediately, as consent to access medical records will have been received online.
We regularly monitor the quality of our underwriting decisions through internal and external processes. This means our underwriters continue to offer the best possible decisions with the information available.
Specialist support
Business Protection
All cases you send to us are important. And we understand business protection requires specialist support. Our team is made up of senior underwriters and policy administrators – meaning we’re well suited to support all your Business Protection cases.
More on Business Protection support.
Large Case Team
Our large case team manage your high-value clients, from the start of the application right through to claims. Our proactive service means that if there are restrictions along the way, we’ll do our best to find a positive outcome.
More on Large Case Team support.
Business Protection
All cases you send to us are important. And we understand business protection requires specialist support. Our team is made up of senior underwriters and policy administrators – meaning we’re well suited to support all your Business Protection cases.
More on Business Protection support.
Let's talk
0800 678 18909am - 5pm Mon-Fri
TextDirect: first dial 18001. We will record or monitor calls for training and audit purposes.