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In 2021, we paid 93%* of all our Income Protection claims.
We always aim to pay claims where we’ve had full medical disclosure. Usually, the only claims we cannot pay are where someone hasn’t been entirely honest about their medical history or where their reason for claiming is not supported by the medical evidence provided when they claim. We go to exceptional lengths to try and prevent this from happening.
*This includes new claims admitted in 2021 and those already in payment before 1 January 2021 that continued to be paid in 2021. We paid 82% of Income Protection claims admitted in 2021.