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In the first month, LV= has arranged payment breaks for 87 of its members, 92% of whom are self-employed, with ‘waived’ premiums totalling £7,650 a month.
LV= saw a 70% rise in call volumes to our claims teams during the first weeks of lockdown and I’m proud of the way our team rose to the challenge and provided members with much-needed individual support during an extremely difficult time
The death toll from the coronavirus pandemic is shocking and the families who have lost loved ones will be devastated. Yet it’s in times like these that the strengths of mutuality can come to the fore.
We understand the emotional impact of bereavement and are doing all we can to make sure death claims are paid as quickly as possible so that families do not have to worry about the immediate financial impact of bereavement while they are grieving.