LV= shares its 2019 claims performance in its latest report for advisers, together with a series of supporting videos featuring claims handlers, underwriters and rehab specialists. All are available now on the LV= adviser site.
LV= has also introduced a series of changes to the way it underwrites income protection, critical illness and life assurance policies and include:
- Increasing non-medical limits by 10% for income protection, personal sick pay and critical illness cover. This means that the amount of cover policyholders can apply for before needing a further GP report, tele-interview or medical screening will rise 10%.
- Trialling virtual medical screening for life only applications where the non-medical underwriting limit has been triggered and where mild disclosures have been made
- Extending its current practices to get customers covered, without medical evidence exams and reports, and reduce the burden on the NHS.