LV= offers a range of support services to help policyholders when they need it most.
£1,000 cost of cancer diagnosis payment (available through LV= Life and Critical Illness cover). LV=’s cost of diagnosis of cancer payment helps customers with the immediate financial costs incurred while the claim is being processed. This is an additional payment which doesn’t affect the main cover benefit and is paid upon receiving medical evidence of the diagnosis if it’s a cancer covered by the policy. This could be used to pay for things like child care, cover the cost of travel to hospital appointments or time away.
LV= Life and Critical Illness insurance includes additional coverage for a wide range of early stage cancers.
Support from Maggie’s cancer charity. Since 2020, LV= has been working with Maggie’s, a charity offering emotional and practical support for people living with cancer.
Second opinion gives access to specialists to review diagnosis, clarify unanswered questions and help understand treatment options.
LV= Doctor Services (included as standard on all protection policies) gives access to six expert medical services, all available through a convenient app including: — Remote GP 24/7 – appointments around the clock for every day health concerns through to serious conditions. The service is, for example, used for enquiries about skin conditions and moles. Doctor Services has now been extended to include spouses and partners of policyholders.
16-23 member help line. The news of a cancer diagnosis can be hard to deliver to children. Through our 16-23 helpline, we're able to support children in full-time education as they come to terms with their parent's cancer diagnosis and any worries they might have for their future.
Member Support Fund. Those in exceptionally hard circumstances can apply for additional financial support through the LV= Member Support Fund.
LV= Member Care Line (included as standard on all protection policies) – Free and unlimited access to a 24/7 Member Care Line, including health and counselling services. This is operated by qualified professionals who can provide expert support and guidance when it's needed most. This could include advice on their medical condition, coping with the loss of a loved one or coming to terms with their medical diagnosis.