LV= offers a range of support services to help policyholders when they need it most.
£1,000 cost of cancer diagnosis payment
LV=’s cost of diagnosis of cancer payment helps customers with the immediate financial costs incurred while the claim is being processed. This is an additional payment which doesn’t affect the main cover benefit and is paid upon receiving medical evidence of the diagnosis. This could be used to pay for things like child care, cover the cost of travel to hospital appointments or time away.
Enhanced critical illness insurance to include additional Coverage for a wider range of early stage cancers.
Support from Maggie's cancer charity
At the start of the year, LV= started working with Maggie’s, a charity offering emotional and practical support for people living with cancer.
Second opinion gives access to specialists to review diagnosis, clarify unanswered questions and help understand treatment options.
LV= Doctor Services
LV= Doctor Services (included as standard on all protection policies) gives access to six expert medical services, all available through a convenient app including — Remote GP 24/7 – appointments around the clock for every day health concerns through to serious conditions. The service is, for example, used for enquiries about skin conditions and moles.
16-23 member help line
The news of a cancer diagnosis can be hard to deliver to children. Through our 16-23 helpline, we're able to support children in full-time education as they come to terms with their parent's cancer diagnosis and any worries they might have for their future.
Member Support Fund
Those in exceptionally hard circumstances can apply for additional financial support through the LV= Member Support Fund.
LV= Member Care Line
(included as standard on all protection policies) – Free
and unlimited access to a 24/7 Member Care Line, including health and counselling services. This is operated by qualified professionals who can provide expert support and guidance when it's needed most. This could include advice on their medical condition, coping with the loss of a loved one or coming to terms with their medical diagnosis.