LV= offers members emotional and practical support that they can access every day.
LV= Doctor Services provides members with access to six expert medical services provided by Square Health. Over the COVID period LV= has seen an uplift in LV= Dr Services app downloads and increase in remote GP appointments.
Since the start of the coronavirus outbreak, LV= has introduced measures to help members keep their policy in place.
- A premium reduction option for members with Income Protection, Critical Illness Cover, Life Protection and Business Protection policies can reduce their cover and premium amount for up to six months.
- ‘Payment break’ financial support for qualifying members. Funded through the LV= Member Support Fund, payment breaks are offered a month at a time, for up to three months, to members experiencing financial distress.
LV= members facing extraordinary or unusual circumstances can apply for financial or practical support through LV=’s Member Support Fund. If they meet the criteria, this could be a lump sum payment to help them through hardship.
Last year LV= supported 75 members with a total of £98,000.Since lockdown was announced on 23 March, LV= has supported 26 members who have been directly impacted by the pandemic to the total of £13,000.