In April, the ABI launched a CII accredited e-learning module on mental health in collaboration with Rightsteps to improve knowledge and understanding within the insurance industry.
LV= provides a range of support services for members including:
LV= Doctor Services (included as standard on all protection policies) gives access to six expert medical services, all available through a convenient app including: — Remote GP 24/7 – appointments around the clock for every day health concerns through to serious conditions.
Remote Psychological Services is also included, giving LV= members access to remote sessions with a qualified professional via the app. They can help on a range of issues such as depression, anxiety and other mental health disorders. From January to March 2021, 87% of users referred for mental health services were women, compared to 25% in the same period last year.
LV= Member Care Line (included as standard on all protection policies) provides free and unlimited access to a 24/7 Member Care Line, including health and counselling services. This is operated by qualified professionals who can provide expert support and guidance when it's needed most. This could include advice on their medical condition, coping with the loss of a loved one or coming to terms with their medical diagnosis.
LV= Member Counselling Line provides free day-to-day support for dependants age 16-23, while a Legal Advice Line can provides free and confidential legal advice on a range of personal legal matters such as those relating to employment, consumer contracts, property issues, motoring, landlord and tenant, family and wills and probate.