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Here's some of our great feedback

At LV=, we recognise the importance of your role in achieving your clients’ financial objectives. That’s why we’re here to support you every step of the way; providing carefully designed products, great service and sharing our expertise.
"The best Business Development manager of any insurance provider I have dealt with during the pandemic. He is quick to respond to all of my queries, is proactive in keeping us updated with any changes, and is a constant presence for me and my team keeping LV at the forefront of our minds.”
“Donna always goes the extra mile and provides outstanding service. She provides me with thorough information so I understand LV's offering, and always provides my clients with fantastic service to progress cases. The easiest BDM I have worked with!”
“Dani is a major contributing factor in why I use LV. I know that I can totally rely on her to sort out any problems that arise and to continually keep me informed of any changes and developments within the LV product range and the protection market in general. She is a real credit to the company.”

We were with you every step of the way in 2021 and have continued to support you into 2022

We’ve supported you with even more webinars and launched new propositions to help you offer tailored solutions. And, our dedicated account managers were always on hand to help you get valuable protection in place for your clients. 

Supporting you everyday

Our account managers have been on hand to answer any queries, help with your cases and offer 1 to 1 training to support you throughout the year. To support your CPD requirements we ran a programme of webinars covering product overviews, expert views and all the latest updates. We hosted 156 webinars that had over 18,000 attendees’ and provided 8,322 hours of CPD.

New product launches

In the last year we’ve bought you three new propositions to help you protect even more clients with tailored products. These included new Life and Critical Illness Cover to protect against the most claimed for conditions. As well as more income protection solutions including Mortgage and Rent Cover and Executive Income Protection.

Continued customer support

We continued to offer our everyday emotional and practical support services through LV= Doctor Services and our Member Care Line. And, we extended our free to use Remote GP services to 24/7 and provided access for partners/spouses. We also continued to offer payment breaks for those with financial impacts - in 2021 we waived over £34,000 in policy premiums for 92 members and have committed to maintaining this service for eligible members during 2022.

Making it easy to do business 

We have a range of tools and online support to make it easy for you to do business with us. Our 24/7 online support means you can get instant indicative decisions through our pre-underwriting tool and track the progress of your Fastway applications via the Protection Progress Hub. We also have a selection of tools to support your recommendations, including the Risk Reality Calculator to provide an instant and personalised risk report to highlight the real need for protection.

Register and vote

Register your details in the following survey and vote in the Financial Adviser Service Awards and you could win a donation of £500 to a charity of your choice.

Why not take this opportunity to recognise an LV= individual who’s really made a difference to you and your clients. Because we’re better together and just like you we are committed to go that extra mile to get the best possible outcome for your clients. 

If you like working with us and you recognise that this has a positive influence on your business, then we’ll certainly appreciate your support.

Simply complete the survey fields and click 'Register and vote', to vote on the Financial Adviser Service Awards page.