Health and wellbeing support

Your client’s physical health is just as important as their mental health. But it might be difficult for your client to find the time and confidence to reach out to their GP for help.

Once your client becomes a member, they’ll have exclusive access to the Health and Wellbeing Line (part of the Member Care Line) – giving them in-the-moment support from qualified counsellors and nurses. Your client and their family can use this benefit at no extra cost. They can discuss health and lifestyle issues, medical symptoms and any worries with ease and in confidence.

The Health and Wellbeing Line provides support and information on:

  • Medical.
  • Parental or childcare support.
  • Elderly care.
  • Health and lifestyle.
  • Pre-travel.

Family eligibility

We know family is important. That’s why your client's family can get the same help and support, when they need it most. Eligible family members can access the Health and Wellbeing Line too - 24 hours a day, 7 days a week, 365 days a year.

An eligible family member means any of the following: 

  • A member’s spouse or civil partner.

  • The children, grandchildren or great grandchildren (between the ages of 16 and 23) of a member, or of a member’s spouse or civil partner or other person within point 2.  

  • The parents or grandparents.

  • Any other person with whom a member lives with, as a partner in an enduring family relationship. 

Key benefits, for your client

Your client, and their family, can speak to a team of medical professionals and experienced counsellors. They’ll benefit from a wide range of support, including:

  • Specific illness diagnosis of injury – trained nurses can suggest what to expect with a diagnosis or injury. Your client will be given the time to provide a detailed explanation of their circumstances and receive information about their diagnosis and how to manage their condition.
  • Supportive literature – your client will be given information and details on local hospitals and treatment centres if required.
  • Lifestyle and nutrition – your client can use the Health and Wellbeing Line for expert lifestyle and nutrition information, helping them get the most out of life.
  • Emotional support – the in-the-moment counselling service can offer your client a listening ear if they’re struggling to deal with the challenges of life, such as relationship difficulties, emotional problems, bereavement, family problems, stress and anxiety.
  • Support groups – your client will be given information about groups and organisations that could help even further with their mental wellbeing if required.

Key benefits, for you

Our member benefits could provide an immediate and noticeable benefit to your client, but they can also benefit you:

  • Confident recommendations – you can be confident that you’re recommending a quality proposition, with great products and complimentary value-added services.
  • Tangible service – your client can use many of the member benefits – as soon as they start their policy with us (with the Member Support Fund available once your client has been a member for 12 months).
  • Member exclusivity – all your clients, who are eligible members, can use the Health and Wellbeing Line, at any time – not just if they’re making a claim. Members get exclusive access to all our member benefits, at no extra cost.

Health and Wellbeing Line, a case study

Health and Wellbeing Line, a case study

The counselling service, via the Health and Wellbeing Line, is confidential; a call can be arranged at the most suitable and convenient time.  This is an example to show one of the ways the Health and Wellbeing Line can provide support.

Lisa called the Health and Wellbeing Line because she was feeling continuously stressed and overwhelmed with life. She was able to speak to a counsellor straight away, who gently began to explore how her feelings were impacting her day-to-day life. Lisa explained that she had not been sleeping well for several weeks and as a result was feeling tired all the time, leaving her with very little energy at work. Her work and personal relationships had begun to suffer.

Lisa felt that the counsellor offered a safe space for her to talk openly about her feelings. She valued the counsellor’s feedback and genuine interest, as she achieved the small goals they had set her.

These goals included:

  • Setting clear boundaries between home and work.
  • Speaking to her manager about getting extra help with her project and reducing her workload.
  • Exercising on a regular basis and adjusting her eating and drinking habits.
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Health and Wellbeing Line

0800 876 6166

Select option 1 - in-the-moment support via counsellors and medical information (provided by Health Assured).

UK-based wellbeing services are available 24 hours a day, 365 days a year.

For medical related calls, your client can speak to a qualified nurse 9am-5pm, Monday-Friday.